1.How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length.
2.What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.
3.All your orders are listed in your personal account.
Once we receive your payment, your order will go through several steps before being “shipped out”.
Please refer to the different order statuses and their meanings below:
Waiting for payment:
This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.
You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.
You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.
Onlyrola will typically process orders 72 hours upon payment. Your processing order will go through the following phases .
1- Receiving and allocating items to your order
2- Inspecting your items quality
3- Packing and printing shipping labels.
Once these 3 phases have been done, we will dispatch your order.
*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 7-15 business days.”
Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.
Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.
4.How to change the order information?
As a rule, once the order has been made, the detailed information (the size, the color, the material, etc.) of the item is not allowed to change anymore.
5.How to find my favorite items?
There are various kinds of products list on our website. In order to find your preferentialitems, you may refer to the searching skills below:
- You may tap the key words to search it or click the certain category to seek for your favorite products.
- Besides, you can shop according to the sort of Recommended, Best Selling,Price (high to low), Price (low to high) or New Arrival.
6.How to remove item out of cart?
You should go to your shopping cart and find the item you don't want to buy. Please click the "remove" button on the page. That item will be removed from your shopping cart.
7.Why can I no longer find the clothe that I found before?
If an item is no more available and the manufacturer will no longer make it, it will be removed from our webpage and will no longer show up in searches.